Enquiries & leads
Capture enquiries from your website, email and social in one place, send an instant reply and make sure nobody slips through the cracks.
Automation & AI consulting · Remote-first
Spend less time on admin. Let your systems do the busywork.
I help small and medium businesses automate the repetitive stuff: enquiries, bookings, invoice follow-ups, CRM updates and reports. Practical automation and AI, explained in plain English, built to keep running.
No obligation. A relaxed 30-minute chat about where your time goes.
What I automate
The jobs that eat your week
If you or your team do the same thing over and over, there's a good chance it can be automated, or at least made a lot faster.
Bookings & reminders
Online booking that syncs with your calendar, plus automatic confirmations and reminders to cut down on no-shows.
Invoicing & follow-ups
Polite, automatic payment reminders and invoices that create themselves when a job is done, connected to tools like Xero or MYOB.
CRM & email workflows
Keep customer records up to date without retyping, and send the right email at the right time: welcome, follow-up, review request.
Reporting & dashboards
The numbers you check every week, pulled together automatically into one simple dashboard or a summary in your inbox.
Connecting your tools
Get your website, spreadsheets, accounting, email and booking tools talking to each other so data flows without copy and paste.
Practical AI assistants
AI that does a real job: answering common customer questions from your own information, drafting replies for you to check, or summarising long emails and documents. Set up carefully, with sensible limits and a human in the loop where it matters.
How it works
Four simple steps
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01
Discovery chat
A free, no-pressure chat about your business, the tools you already use and where your time goes.
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02
Map your workflow
We map the process step by step and pick the changes that save the most time for the least effort. You get a clear plan before any work starts.
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03
Build & hand over
I build and test the automation using your accounts, then walk you through it with simple written notes so you know exactly how it works.
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04
Ongoing support
Tools change and businesses grow. I'm around to tweak, fix and extend things when you need it.
Example use cases
What this could look like for you
These are illustrative examples of the kinds of workflows I build, not client case studies.
Example · Trades business
From missed calls to booked quotes
Before
Enquiries arrive by form, email and text. Some get answered days later, some get forgotten.
After
Every enquiry lands in one list, gets an instant reply with a booking link, and unanswered ones trigger a reminder.
Example · Clinic or salon
Fewer no-shows, less phone tag
Before
Staff ring clients the day before to confirm, and reschedules are juggled by hand.
After
Automatic SMS or email reminders with a reschedule link, and the calendar updates itself.
Example · Professional services
Invoices that chase themselves
Before
Overdue invoices are tracked in a spreadsheet and chased whenever someone remembers.
After
Friendly reminders go out on a schedule, and you get a weekly summary of who still owes what.
Example · Online store
An AI helper for common questions
Before
The same questions about shipping, returns and sizing fill the inbox every day.
After
An assistant answers from your own policies and drafts replies to the rest for you to approve.
Why work with me
An engineer who speaks your language
Engineering background
I'm a software engineer with years of experience building marketing and operations automation at a large tech company. I bring the same care for reliability to your business.
Work with me from anywhere
I work remotely with businesses wherever they're based. We'll catch up over a video call, and everything gets set up online.
Plain English, no hype
No jargon and no buzzwords. I'll tell you honestly what's worth automating, what isn't, and where AI actually helps.
You own everything
Automations are built in your accounts, with documentation you keep. No lock-in and no black boxes.
FAQ
Common questions
Is my business too small for automation?
Usually not. Small teams often benefit the most, because every hour saved on admin is an hour back for the work that actually pays. If something takes you a few hours a week, it's worth a chat.
Do I need to change the software I already use?
Not usually. I start with the tools you already have and connect them. If a different tool would genuinely make life easier, I'll explain why and let you decide.
Is AI safe to use with my customers' information?
It can be, when it's set up carefully. I'll explain where your data goes, keep sensitive information out where possible, and keep a person in the loop for anything important.
What happens if something breaks?
Automations are built with simple checks and alerts, so problems get noticed early. You'll have written notes on how everything works, and I can provide ongoing support to fix and adjust things.
How much does it cost?
Every business is different, so I'll give you a clear, fixed quote after our free chat, before any work begins.
Can you help if I'm not nearby?
Yes. I work remotely, so I can help wherever you're based. Calls, setup and support all happen online, at a time that suits you.
Get in touch
Book a free chat
Tell me a bit about your business and what's taking up your time. I'll get back to you to set up a time to talk.
Prefer email? hello@o2m8.io